Alphabet Gifts - shop for all your personalised kids gifts, baby and personalised Christening gifts including wooden name train, Alphabet Art framed name and wooden letters. Also are ever popular Alphabet Art kids party invitation and Kids Thank you notes, including our best selling Christmas Santa Thank you notes.
Baby Boy Gifts | Childrens Invitations | Baptism Gift Ideas | Personalised Baby Girl Gifts | Nursery Decorations

WELCOME TO THE Alphabet Art WEBSITE TERMS AND CONDITIONS FOR USE. THESE TERMS AND CONDITIONS APPLY TO THE USE OF THIS WEBSITE AT www.alphabetart.co.uk. BY ACCESSING THIS WEBSITE AND/OR PLACING AN ORDER, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

USING THIS WEBSITE INDICATES THAT YOU ACCEPT THESE TERMS REGARDLESS OF WHETHER OR NOT YOU CHOOSE TO REGISTER WITH US OR ORDER FROM US. IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THIS WEBSITE.

Our contact details are as follows:
Trading address:

Alphabet Gifts



1 . Making a contract with us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received and accepted your order.

We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, you will receive a full refund.

2. How to place order

To place an order please click on the shopping basket symbol for the required goods. If the item is personalised please ensure all personalisation details are correct. If the item requires a size, please ensure you have clicked on the correct size.

When finished shopping, click on the ?go to checkout? button. This will then take you to the secure payment page. Proceed to fill in name and address followed by your credit/debit card details.


3. Delivery

Multiple purchases maybe sent in separate parcels.

Statndard UK Delivery Charges are as follows:
UK order value between Up to £14.98 : £2.99
UK order value between £14.99 - £120 : £4.99
UK order value over £75.00 : FREE.

UK Northern Ireland, Channel Islands, Scottish Highlands & Islands & Isle of Man
order value between Up to £14.98 : £2.99
order value between £14.99 - £19.99 : £4.99
order value between £19.99 and above : £14.99




For UK orders, all non-personalised goods should be despatched within 7 days, but usually within 1-2 working days. Personalised goods are usually despatched within 28 days, however often will be only 14 days. If an order is required urgently please call or email as we can often turn orders around much quicker if requested. Framed Names are made in house so when requested we can usually get these items out within 3-4days.

Delivery charges to the EU is as follows:
Shopping basket total £0-£29.99 ? Delivery charge - £12
Shopping basket total £30-£49.99 ? Delivery charge - £20
Shopping basket total £50+ ? Delivery charge - £30
Delivery to the EU will vary depending on that countries postal service. Non-personalised goods should be despatched within 7 days, but usually within 1-2 working days. Personalised goods are usually despatched within 14 days, however from October ? December personalised goods can take up to 21 days to despatch. Delivery after that is usually around a week, but the Royal Mail service advises that at occasionally it may take up to 5 weeks.

Delivery prices and time scales to Non EU countries will vary. Please email or call to receive a delivery quote.


If the goods are lost or damaged in transit, please let us know promptly.


4. Cancellation and returns

This policy does not apply to the following goods, which are exempt from the right to cancel: All Personalised Goods.

You can cancel your contract at any time up to 7 working days after the day of delivery. To do this, please e-mail us or write to us.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights ? for example, if goods are faulty or misdescribed.


5. Faulty goods

If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights. This will generally mean we will replace / repair the goods.

6. Changes to these terms

These terms were last changed on 5/5/09. Previous versions of our standard terms and conditions can be viewed here. http://www.alphabetgifts.co.uk/ /main/content/t_and_c_old

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.